Terms and Conditions
These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website.
Before you place an order, if you have any questions relating to these terms and conditions please contact us either by e-mail, or call us on +44(0)207 2251 822
between 10am – 7pm Monday to Saturday or 12pm – 6pm on Sunday.
"Conditions" means these terms and conditions and the Special Conditions; "Product" means a product displayed for sale on the Website; "Product Description" means that part of the Website where certain terms and conditions in respect of the individual Product are provided; "Special Conditions" means the terms and conditions in the Product Description; "Users" means the users of the Website collectively; "Personal Information" means the details provided by you on registration; "We/us" means Vanilla Paris "Website" means the website located at www.vanilla-paris.co.uk or any subsequent URL which may replace it; "Cookies" means small text files which our Website places on your computer's hard drive to store information about your shopping session and to identify your computer; "United Kingdom" means England, Wales, Scotland, Northern Ireland and the Channel Islands and "You" means a user of this Website.
Use of the website
You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.
You warrant that: The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and You will notify us immediately of any changes to the Personal Information by contacting us by e-mail, or calling us or calling us on +44(0)207 2251 822
between 10am – 7pm Monday to Saturday or 12pm – 6pm on Sundays. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
We reserve the right to:
modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change.
It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
Third party links
To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for
(i) the privacy practices of such websites,
(ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or
(iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
Purchase of products
All orders are subject to acceptance in accordance with our Order acceptance policy. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
We aim to get your order out to you as soon as possible. Often this may be on the day - or the following day - of receiving your order and we aim to get the majority of our orders out within 2-3 days. If we do not have something in stock - we will let you know as soon as possible by e-mail, giving you approximate estimated delivery date. For a few items, it may take us 3-4 weeks to obtain. If this is the case, we will advise you promptly of this by e-mail. Some of these items may be available earlier if you are willing to pay for carriage costs from the supplier. We will advise you - if relevant - of this option and the cost of carriage, so that you can inform us on what you would like us to do on your behalf. If you are ordering more than one item, we will retain all items until we have all in stock ready to send out to you unless both parties have agreed to a different set of arrangements.
Different delivery addresses will be subject to higher charge. In addition, part order deliveries may also be subject to additional charges. We will inform you of this and await your agreement to this prior to despatch if this is the case. On receipt of your order, we will calculate costs and respond to you as soon as possible to give you the cost of delivery for your confirmation to proceed with the order.
Please note that for security reason, the order MUST BE delivered to the cardholder address and be signed for. We will not accept any instruction of "leaving packages on the porch or at the door". Thanks for your understanding.
Description of products
Each Product purchased is sold subject to its Product Description which sets out additional Specific Conditions related to that Product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees.
We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted in accordance with our Order acceptance policy.
All prices are correct at the time of entering the information onto the system. The total cost of your order is the price of the Products ordered plus delivery charges as set out above. Payment can be made by any of the methods specified in the Payment section of this Website and payment will be debited and cleared from your account as set out in the Payment section of this Website. You confirm that the credit or debit card that is being used is yours. Payment will not be debited from your credit card until the items are ready for dispatch unless we have informed you of a different arrangement.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
Refusal of transaction
We reserve the right to withdraw any Products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any Product from this Website whether or not that Product has been sold; removing or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
To be eligible to purchase Products on this Website and lawfully enter into and form contracts on this Website under English law you must:
Register by providing your real name, phone number, e-mail address, payment details and other requested information
Be over 18 years of age
Stipulate a delivery address in the United Kingdom. Please note that PO box numbers, hotels and accommodation addresses are not acceptable
Possess a valid credit or debit card issued by a bank acceptable to us.
By making an offer to buy a Product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.
If any items sent to you are faulty on receipt of those items or if you receive items delivered by us to you in error, you should notify us of this within 48 hours of receipt. You should notify us either by e-mail to firstname.lastname@example.org or by calling +44(0)207 2251 822. Please give us details of the item ordered, a brief description of the fault, your name, invoice number and a daytime contact telephone number and e-mail address. You then will be contacted by us with a Returns Authorisation Number. This should be put on the label when you return the goods to us, to ensure a prompt refund. We will refund postage of returned faulty items only and either refund the goods or replace them on receipt of the returned goods. We would recommend that, for your own protection, any items returned to us are sent via recorded mail. Items should be sent to: Internet Returns, Vanilla Paris . Contact Freddy on 07541929922
If the items delivered are not wanted by yourself, then unfortunately we can not refund the postage paid to return them. We would advise any returns to be sent by recorded or similar delivery method so that confirmation of safe receipt can be accepted. By law, you have the right to withdraw from your purchase of an item within seven working days of the item's delivery to you. This applies to all consumers - ie individuals who are buying for purposes which are outside his/her business (as defined by the Distance Selling Regulations 2000. If you are buying for your business, then please note the conditions at the end of this section. The right for 'consumers' as defined above to withdraw from their purchase applies to all of our products, providing they are returned in the condition they were received in - with all the original packing - and are able to be put back into stock for resale. We are unable to accept returns of special orders where a product has been specially ordered for you - unless they have been received in error or are faulty on receipt and you have notified us within 48 hours of receipt.
For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industry's Web site at:www.dti.gov.uk/CACP/ca/advice/homeshopping/homeshop.htm which also has a form you can print off to return to us as notification. To cancel your purchase under this cooling off period, please notify us in writing - either by email to email@example.com or by calling us at +44(0)207 2251 822 within seven working days (excluding Saturdays, Sundays and English Bank Holidays) of the date that the item was delivered to you. We then will issue you with a Returns Authorisation Number which should be put on the label when you return the goods to us, to ensure a prompt refund. We will also refund the standard delivery charge. Please note that we cannot refund any priority or previously agreed additional delivery charge(s). You should ensure that the returned items are received within seven working days of receiving a Returns Authorisation Number from ourselves otherwise the Returns Authorisation Number and your entitlement to a full discount will be no longer valid. Any goods received after this time period - or without the appropriate written notification - will be subject to a 20% handling charge and the original delivery costs will not be refunded. Items should be sent to: Internet Returns, Vanilla Paris, contact Freddy on 07541929922. Returned goods received by us in a damaged condition or without the original packaging can not refunded by us and any compensation should be sought from the courier or postage company's insurance (if applicable) by the customer.
Business, or individuals buying for their business purposes, are informed that any unwanted items are to be returned within seven days of delivery and will be subject to a 20% handling charge (unless exchanging items for other goods) and that the original delivery charge will not be refunded. Vanilla Paris will not refund the postage or handling costs in returning the unwanted items.